Category: Profile

Patient Experience Week Profile: The “birth mother” of Hourly Rounding

Did you know more than 27 million patients are treated at HCA-affiliated hospitals each year? We have a huge opportunity – and responsibility – to deliver exceptional patient experiences with each interaction. That’s why HCA hired Lyn Ketelsen as its first-ever chief patient experience officer in February 2015. Since then Ketelsen and her team have worked to develop and deploy strategy, tools and resources to ensure HCA is known for its unyielding commitment to care. Ketelsen joined HCA from the Studer Group, an organization that works with healthcare providers to improve patient outcomes, where she worked for 13 years as… Read more.

Doctors’ Day: Lessons in Leadership from Dr. Mike Cuffe

“Being a physician means being a servant first.”  Dr. Michael Cuffe, president of HCA’s Physician Services Group (PSG), said. And, he would know. Dr. Cuffe, the MIT-educated and Duke University-trained physician, leads a community of 11,000 physicians in PSG, who serve nine million patients annually. We caught up with the Milwaukee, Wisconsin native to talk about what sets HCA and PSG apart, the challenges of the estimated physician shortage and what he’d like to say to physicians across the nation on this National Doctors’ Day. Years at HCA: 5.5 Life before HCA: Before joining HCA, I spent more than two… Read more.

Faces of HCA: Dr. Kenneth Sands

Meet our new chief epidemiologist and chief patient safety officer, Dr. Kenneth E. F. Sands. The Boston, Mass., native, who moved to Nashville weeks ago, will lead our enterprise-wide initiatives, including health services research, infection prevention, patient safety, and provide leadership for HCA’s Patient Safety Organization. He comes to us with a distinguished record in patient safety and infection prevention, which has led to numerous publications. Here, we learn a little more about Dr. Sands’ career journey, the advice he’d give to his 23-year-old self and what excites him most about joining HCA. Name:  Kenneth Sands Job title: Chief Epidemiologist… Read more.

New Year, New Faces of HCA: Heather Rohan

It’s been just more than one month since Heather Rohan took the helm as president of HCA’s TriStar Division headquartered in Nashville. The ICU nurse-turned-administrator, who oversees 15,150 employees, 5,830 nurses and 5,300 physicians in three states, concedes that her unique background has helped shape her career and commitment to a patients-first culture. The days may be unpredictable, but always fulfilling. Don’t take it from us. Here, Rohan talks about her insights, inspirations and her favorite mobile app. Name: Heather Rohan Job: President of HCA’s TriStar Division, which includes 22 hospitals in five geographic regions – Bowling Green, Ky., Chattanooga… Read more.

Surgical Scrubs Suits Beauty Queen in Patient Support Role

Looks can be deceiving. Sarah Weishuhn has proven that time and again. As Miss South Carolina USA 2015, the beauty queen holds down a challenging job as a patient support technician at HCA’s Trident Medical Center and continues to silence the doubters who think she’s afraid to get her hands dirty. The glitz and glamour of the pageant circuit is nothing compared to the work she does now in the operating room of the Charleston-based hospital. Patient support techs are the unsung heroes of the OR, doing behind-the-scenes work that is rarely recognized but totally relied upon. “The patient doesn’t… Read more.

Physicians Practice What They Preach, Share Their Personal Health Tips

HCA-affiliated physicians touch the lives of more than 26 million patients each year. Their priority is you – to deliver the best possible care to every person, on every visit. But doctors need to stay healthy too. So, the patient in us wanted to know – how do they do it? Our physicians were eager to share their go-to health tips they can’t live without. Here’s the inside information on how they practice what they preach: How do you manage stress? “I manage stress by always making sure there is time scheduled to decompress. I like to plan weekend getaways,… Read more.

The Reality of Trauma: Surgeon Stancie Rhodes Sets the Record Straight

Drs. Meredith Grey and Miranda Bailey – both fictional characters on the hit ABC television show Grey’s Anatomy – caused this generation to take notice of female surgeons. While their on-screen accomplishments are long and impressive, let’s remember…it’s make-believe. This is real life. And if you want to be a surgeon, Dr. Stancie Rhodes of HCA’s Trident Medical Center, can fill you in on what it takes. She would know – her specialty is in trauma. Dr. Rhodes, a giant among giants in the world of surgery, but not much taller than 5-feet, has served as one of the trauma… Read more.

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