Category: Patient Experience

Patient Experience Week Profile: The “birth mother” of Hourly Rounding

Did you know more than 27 million patients are treated at HCA-affiliated hospitals each year? We have a huge opportunity – and responsibility – to deliver exceptional patient experiences with each interaction. That’s why HCA hired Lyn Ketelsen as its first-ever chief patient experience officer in February 2015. Since then Ketelsen and her team have worked to develop and deploy strategy, tools and resources to ensure HCA is known for its unyielding commitment to care. Ketelsen joined HCA from the Studer Group, an organization that works with healthcare providers to improve patient outcomes, where she worked for 13 years as… Read more.

Committed to Care – Regional Medical Center of San Jose

April 1 marks the beginning of Patient Experience Month at HCA, a time to celebrate the 27 million exceptional care experiences we provided in 2016 while also reenergizing our commitment to put patients first in all that we do. Today, patients have more choices for caregivers and facilities – and more tools to help them make those choices – than ever before. In this information-rich and rapidly changing healthcare landscape, providing high-quality care along with a positive patient experience is more important than ever before. To help us celebrate the exceptional experiences happening every day at HCA affiliates, we’re launching… Read more.

Trauma Strong: A Story of Survival

According to the Centers for Disease Control (CDC), an estimated 33,000 people are killed by guns and nearly 79,000 people survive gunshots each year in the United States. Paul Smith, a then 17-year-old from Las Vegas, Nevada, was one of the lucky ones. The high school football player was enjoying a typical teenaged day when he was robbed, shot at close range and left for dead last summer. The traumatizing event brought him to Sunrise Hospital & Medical Center, an HCA affiliate, where the care team performed life-saving surgery within what’s known as the “golden hour” – the time period… Read more.

Two-for-One: HealthCARE Comes in Kindness & Medical “First” at Plaza Medical Center of Fort Worth

World Kindness Day was celebrated across the country yesterday, but it’s something we at HCA practice every day. Pam Percival, director of community and public relations, at Plaza Medical Center of Fort Worth, a member of HCA’s North Texas Division, is just one shining example of our kindness culture. During the course of her visits with 80-year-old Vickie Standley, the first patient in Texas to have her aortic valve replaced using the newly FDA approved Intuity valve system at Plaza Medical, Percival learned that the patient would need someone to care for her ranch animals while she recovered. Percival, who… Read more.

Meet Pete: 77 Years Young Fun Runner Who Credits Capital Regional’s Cardiac, Compassionate Care

At 77 years of age, Pete Butler has traveled the globe. From his military service, to working in a former U.S. Senator’s office and representing military and veteran’s affairs for the state of Florida, his view of the world is broad. He emphasizes those credentials when he talks about his experience at HCA’s Capital Regional Medical Center and his belief that it is ‘second to none’ in its services and treatment of patients. “I go to the hospital three times a week for the Cardiac Wellness Program,” said Butler. “Due to a major heart blockage several years ago, I’ve had… Read more.

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