Patient Experience Week Profile: The “birth mother” of Hourly Rounding

Did you know more than 27 million patients are treated at HCA-affiliated hospitals each year? We have a huge opportunity – and responsibility – to deliver exceptional patient experiences with each interaction. That’s why HCA hired Lyn Ketelsen as its first-ever chief patient experience officer in February 2015. Since then Ketelsen and her team have worked to develop and deploy strategy, tools and resources to ensure HCA is known for its unyielding commitment to care. Ketelsen joined HCA from the Studer Group, an organization that works with healthcare providers to improve patient outcomes, where she worked for 13 years as… Read more.

How HCA and Affiliated Hospitals Help our Environment

April 22 marks the 47th anniversary of Earth Day.  Earth Day is an opportunity to celebrate, educate and demonstrate how HCA and our affiliated hospitals help our planet.  For Earth Day 2017, we’re sharing interesting facts about how we have worked to become more environmentally friendly for our employees, patients and communities. Did You Know…? HCA has a comprehensive environmental sustainability program to promote energy and water conservation, green buildings, and increase recycling and environmentally conscious purchasing. We have a Sustainability Steering Committee that provides overall guidance for HCA’s Sustainability Program. Four task forces – Energy and Water, Construction and… Read more.

Amazing Together: HCA and March of Dimes Partner to Improve Health of Babies

Premature birth is the number one killer of babies.  Those who survive can face a lifetime of serious health problems. That’s why HCA has been a longtime supporter of the March of Dimes, the leading nonprofit organization for pregnancy and baby health, to help ensure babies get a healthy start at life. As a National Partner of March of Dimes, HCA is excited to share that we are taking our commitment to healthy moms and babies to a new level in 2017. HCA will give $1.5 million to the March of Dimes over three years, and up to another $1.5 million… Read more.

5 FAQs from Tween Girls and How to Respond

Try as you may, your little girl is not going to stay little forever. It’s inevitable and, perhaps, a little unnerving to think about, let alone talk about the changes your daughter will experience in the years to come. But puberty, PMS and, eh-hum, their first crush, are all a part of life. Girls need a resource to help them navigate through these years … and so do parents. That’s why programs like Girlology – developed by a gynecologist and pediatrician (and moms themselves) to help open up the dialogue – are so important, now more than ever. Dr. Lea… Read more.

TriStar Centennial Medical Center Caregivers Take on Domestic Violence

Less than two years after a mass shooting killed 14 people in San Bernardino, tragedy struck the California community again last Monday when an elementary school teacher was fatally shot by her husband in an apparent domestic violence incident. The abuser also killed an eight-year-old boy and wounded another child, before turning the gun on himself. Beth Brown, a licensed social worker at TriStar Centennial’s Parthenon Pavilion, an HCA affiliate and Nashville’s largest behavioral health facility, knows all too well the dangers of being involved in an abusive relationship. A domestic violence survivor herself, she is now using her voice… Read more.

Health Care of the Future: Interoperability

Today I had the honor of delivering the keynote speech at the Nashville Business Journal’s Health Care of the Future event at the Music City Center. It was a challenge to tackle this vast subject in just 15 minutes. Following is the text of my speech, which focuses on three of the many factors that define the future of healthcare, consumers, advanced data analytics and care coordination, and covers some of the exciting efforts underway at HCA. I hope you find it interesting. —- Thank you for the kind introduction. It’s a pleasure to be here with this esteemed group.… Read more.

Think you have allergies? Here’s what you need to know

Winter can sometimes seem endless for many parts of the world, can’t it? The fluctuating temperatures in March and April have us doubting that spring or summer will ever arrive.  And then it happens — the air gets warmer, it rains, the grass gets green, and flowers and trees blossom. Great news, right? Well…yes and no. Unfortunately, as spring and summer roll around, so does pollen, wreaking nasal havoc on those of us who suffer from seasonal allergic rhinitis, more commonly known as hay fever.  According to the American College of Allergy, Asthma and Immunology (ACAAI), nasal allergies are estimated… Read more.

Alcohol: How Much is Too Much? The Risks, Warning Signs & Resources for Help

A common misconception about alcoholism is that if the individual goes to work, they’re not alcoholics. But Dr. Martin Buxton, the chief of psychiatry at Chippenham & Johnston-Willis Hospitals, an affiliate of HCA, begs to differ. “You can still be an alcoholic and get to work,” he says, “but ultimately, it’s going to catch up to you.” And it will. It always does. Alcoholism is a progressive illness that affects nearly 18 million Americans and sees more than 3 million new cases each year. And those numbers are rising. Why? “Theoretically, I think drinking has become more normalized – everything… Read more.

Committed to Care – Regional Medical Center of San Jose

April 1 marks the beginning of Patient Experience Month at HCA, a time to celebrate the 27 million exceptional care experiences we provided in 2016 while also reenergizing our commitment to put patients first in all that we do. Today, patients have more choices for caregivers and facilities – and more tools to help them make those choices – than ever before. In this information-rich and rapidly changing healthcare landscape, providing high-quality care along with a positive patient experience is more important than ever before. To help us celebrate the exceptional experiences happening every day at HCA affiliates, we’re launching… Read more.

Doctors’ Day: Lessons in Leadership from Dr. Mike Cuffe

“Being a physician means being a servant first.”  Dr. Michael Cuffe, president of HCA’s Physician Services Group (PSG), said. And, he would know. Dr. Cuffe, the MIT-educated and Duke University-trained physician, leads a community of 11,000 physicians in PSG, who serve nine million patients annually. We caught up with the Milwaukee, Wisconsin native to talk about what sets HCA and PSG apart, the challenges of the estimated physician shortage and what he’d like to say to physicians across the nation on this National Doctors’ Day. Years at HCA: 5.5 Life before HCA: Before joining HCA, I spent more than two… Read more.

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