Did you know more than 27 million patients are treated at HCA-affiliated hospitals each year? We have a huge opportunity – and responsibility – to deliver exceptional patient experiences with each interaction. That’s why HCA hired Lyn Ketelsen as its first-ever chief patient experience officer in February 2015. Since then Ketelsen and her team have worked to develop and deploy strategy, tools and resources to ensure HCA is known for its unyielding commitment to care. Ketelsen joined HCA from the Studer Group, an organization that works with healthcare providers to improve patient outcomes, where she worked for 13 years as… Read more.